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2016年商務(wù)英語BEC中級預測試題及答案
PART ONE
Questions 1-7
Look at the sentences below and the information about new business books on the opposite page.
Which book does each sentence 1-7 refer to?
For each sentence, mark one letter A,B,C or D on your Answer Sheet.
You will need to use some of these sentences more than once.
1.This book tells you about recent developments in consumer buying patterns.
2.The opinions expressed in this book differ from those of most experts in this field.
3.This book contains interviews with business leaders from several large industries.
4.The financial information provided in this book will be useful for import-export companies.
5.This book describes how a number of top companies ha-,e marketed their products.
6.This book outlines change in the sources of the materials and parts needed for production.
7.This book discusses a variety of major influences on the business world.
A
GREAT SALES CAMPALGNS
This book examines the most successful sales campaigns of recent years. It provides examples of how major consumer brands, like Coca-Cola, Nike, 3M and Toyota, have been promoted in magazines and newspapers. It includes information about the creative and planning processes behind the promotion of these popular products.
B
THE AUTOMOTIVE INDUSTRY TODAY
Find out how top executives from leading car companies view the changing relationships between manufacturers and their suppliers. This book is a series of interviews with leading players in the industry: purchasing managers discuss the rise of global suppliers and chief executives present the international trend towards mergers and acquisitions in the industry.
C
THE EXECUTIVE'S HANDBOOK
This new edition of The Executive's Handbook provides an analysis of the main political and economic trends of the late 1990s. It is especially good on cost structures, changing consumer trends and cross-border expansion. These are key elements that affect international business deals, making the book essential reading for anyone involved in international trading.
D
LEAD YOUR COMPANY TO SUCCESS
This is a collection of in-depth interviews with some of the world's top Business executives in the car, soft drinks and clothing industries. A fascinating work, it ,,'ill make you question much of the generally accepted theory on what successful leadership within manufacturing involves.
PART TWO
Questions 8-12
Read the text below about career planning.
Choose the best sentence from the list on the opposite page to fill each of the gaps.
For gap 8-12, mark one letter (A-G) on your Answer Sheet.
Do not use any letter more than once.
Career Planning
For many employees, automatic promotion up the ranks of a company is becoming increasingly rare. A new study suggests that, in response, employers need to consider how they can help staff develop their careers.
Employers need to rethink their approach to career management completely, according to the latest research by the Institute of Employment Studies. The new study finds that in fact there is little opportunity for individual career development in many large organizations. …example….The Institute of Employment Studies makes it clear that it is not good practice for companies to hand over career development to individual employees and then simply leave them to get on with it. 8 .
So how should employers help their staff develop a career? Most employees have come to accept that career development is not always the same thing as upward promotion and a higher salary. 9 .They must also ensure that these opportunities are extended to all their staff and not just to selected individuals.
Nick Bridges, who is Director of Human Resources Policy at the Bank of Eastern
England, believes there is more talk than action in this area. 10 . One way, he believes, for companies to show how serious they are about individual learning is to make it an official part of company practice, as the Bank of Eastern England has done. 11 . This document, he points out, has made the role of managers clear, and the company has also invested huge amounts of money educating managers so that they can then train their staff.
Another company, British Chemicals, has contracted an independent organization
to help staff with confidential career advice. According to John Yates, the head of Individual Learning and Development at British Chemicals, there is an important role for outside agencies to play in the career management process. He adds that it is company policy for managers to give all staff ‘roadmaps’ which show possible career routes within the company structure. 12 . This has worked especially well, he says, for staff who are used to depending on their line managers for guidance.
Many large organizations now recognize that career development cannot be regarded in isolation, and must be part of an overall business strategy. Human Resources has a real role to play in building a strong workforce which meets a company's long-term business needs and makes it more competitive.
A.Its policy statement says that by 2006, eighty per cent of its staff will have aprofessional qualification.
B.His recommendations go even further than that, and he has called for a national
debate on the issue of what should be regarded as a career in the future.
C.This change of attitude means employers need to place more emphasis on giving
staff the chance to develop a range of skills through horizontal job moves.
D.It points out that employees need to 'know what the overall company vision is in order to achieve many of these.
E.The problem that often arises is that, while they are increasingly encouraged to manage their own careers, they are not provided with the knowledge and training to do this.
F.He argues that while Human Resources managers are saying the way forward is
through self-managed learning and self-development, they are still failing to provide adequate learning resources.
G.The main reasons for this, it concludes, are the recent cuts in the number of middle-management posts, and the changes that have taken place in the responsibilities of personnel departments.
PART THREE
Questions 13-18
Read the following article about general managers and the questions on the opposite page.
For question 13-18, mark one letter (A,B,C or D) on your Answer Sheet for the answer you choose.
General Managers (GMs) are a part of middle management and play a key role in
organizations. Depending on the size of the organization a CM can be, for example, a senior manager responsible for a division or a subsidiary company or a less senior manager in change of a department or section. They are a link between top management, who make policy decisions, and junior managers, who carry, out these policies. Top management work through GMs and they can make the difference between good and bad policy and a motivated or de-motivated workforce. The relationships, GMs have with their bosses, subordinates and each other are very important for the success or failure of an organization. GMs within the same organization need to have good working relationships with each other in order to apply policies in the same way throughout the organization. At the same time, GMs are also required to make broad policies into plans that suit their particular divisions or departments.
In a company conflicts between the activities of various departments will inevitably arise, and it is the job of the GM to act as a link between the departments. Research has shown that the personality of a GM is very important in helping to resolve these departmental problems. The research has also shown that (as far as the personalities of GMs are concerned) GMs are ambitious people
who have balanced temperaments and are good with people. In addition, good GMs combine these personality trait GMs a detailed knowledge of their business. They work hard to fit into and be accepted by the culture of their particular organization. It has also been demonstrated that high performing GMs have three sets of skills.
First, they need agenda-setting skills, so that they can identify and convince others of the most important objectives of a project. Second, GMs need to develop networking skills. Good GMs deliberately attempt to develop contacts within and outside the organization. Such a network of contacts means that the GM is aware of issues and can act on them quickly. To develop agenda-setting and networking skills it is essential for a GM to be skilful in dealing with people. This is particularly important as they spend such a large amount of time working with employees at all levels of a company.
In terms of work, and attitude, the research has shown that managerial work is done in short bursts, with managers working on man)' simultaneous projects which can sometimes have conflicting aims. GMs discuss a wide range of subjects in an unconnected way and tend to ask questions rather than give orders. They require large amounts of information which they pass on to top management to help them to make decisions. In order to collect this information, they must learn to work in uncertain and changing environments. Consequently, both the approach and style of a GM change to adapt to the setting in which they are operating. They must be flexible to be successful.
13.According to the writer, the key role of a Genera! Manager is to?
A.help to formulate company policy.
B.communicate between groups of people.
C.interpret plans made by senior, management.
D.divide the company into departments.
14.GMs must have good relationships with each other in order to
A.carry out policies uniformly.
B.manage each other's department.
C.motivate junior management.
D.find out the differences between Departments.
15.What does the writer say about problems between departments?
A.They are frequently caused by the personalities of GMs.
B.GMs are often reluctant to intervene.
C.They are often made worse by the GM's ambition.
D.GMs can help solve them by effective liaison.
16.We are told that agenda-setting skills
A.are more important than networking skills.
B.help a manager develop networking skills.
C.depend on having skills in dealing with people.
D.are the basis for interpersonal skills.
17.What has research shown about the way managers work?
A.They work ill situations of conflict
B.Their work is completed very quickly.
C.Managers do many things at the same time.
D.Managers give orders.
18.The main reason why GMs require a lot of information is
A.in order to be able to tell people what to do.
B.because their environment is always changing.
C.to enable them to be flexible.
D to help their bosses make decisions.
PART FOUR
Questions 19-33
Read the fax below.
Choose the correct word A,B,C or D on the opposite page to fill each gap.
For each question 19-33, mark one letter A, B, C or D on your Answer Sheet.
25-April-1999 LTC AUSTRALIA.618 823777
P.02
Dear Mr Lin,
Thank you for your fax, which we …example… on 21 April. However, I have been away at a conference for a few days and I have only just had the 19 to read it. I apologize for the consequent delay in 20 to you.
It appears that you were not completely 21 with the training videos that we sent you. However there seems to be some confusion, and I would just like to 22 a couple of points.
First of all, I would like to 23 what I said in my original letter: if you 24 the videos unusable we will be quite prepared to 25 all your money.
However, it was not clear from your fax whether you had 26 all the videos, or just one or two. We have received favorable 27 about the videos from a number of our customers. In particular, the 'Safety at Work' and "First Aid' videos are extremely 28 . I would be grateful, therefore, if you could 29 that all ten videos are checked. Please 30 out the ones that you find most 31 for your needs, and return the 32 cassettes. I will then be able to 33 the amount payable to you.
I look forward to hearing from you.
Yours sincerely,
John Peters
(Customer Services)
19 A pause B opportunity C moment D break
20 A answering B rewriting C replying D corresponding
21 A satisfied B glad C convinced D sure
22 A show B mark C take D make
23 A reproduce B repeat C recycle D return
24 A find B discover C notice D observe
25 A offer B provide C replace D refund
26 A recognized B glanced C viewed D looked
27 A stories B reports C documents D sayings
28 A favorite B common C popular D typical
29 A recommend B trust C comment D ensure
30 A put B pick C place D give
31 A suitable B close C right D convenient
32 A unnecessary B incorrect C unrequested D unwanted
33 A calculate B measure C count D value
Part Five
Questions 34 – 45
In most lines of the following text, there is one unnecessary word. It is either grammatically incorrect or does not fit in with the sense of the text.
For each number 34-45, find the unnecessary word and then write the word in CAPITAL LETTERS on your Answer Sheet. Some lines are correct. If a line is correct, write CORRECT on your Answer Sheet.
Milair - Letter of Apology
Dear Customer
34.Over the last two years Milair has been experienced unprecedented growth. Whilst we are
35.delighted at the increasing popularity of our products, this success has brought with
36.it some problems. Even though with over 450 trained customer service staff ,our telephone
37.answering standards have fallen on a number of occasions, particularly during July and
38.August. The vast majority, of our customers have continued so to receive a good quality of
39.service, but some have experienced b.~ a service well short of their, and our, expectations.
40.As a result. we are speeding up our recruitment program to have the more people available
41.to take 3'our calls. We are also making much greater use of automated telephone technology.
42.As Managing Director of Milair, I want to take this opportunity to contact with those of you
43.who have been affected and for assure you that my colleagues and I are dedicated to
44.delivering the highest possible standard of a service. I am confident that the steps we are
45.taking in will help us to do this, and apologize for any inconvenience caused. Yours sincerely
Test five:
Reading
1-7 cddcabc
8-12 ecfad
13-18 badccd
19-33 bcadbadcbcdbada
34-45 been; correct; though; correct; so; by; the; correct; with; for; a; in
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