2015年職稱(chēng)英語(yǔ)考試《理工類(lèi)B級(jí)》沖刺試題（一）

　　第五部分：補(bǔ)全短文(第46～50題，每題2分，共10分)

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　　How to Jump Queue Fury

　　If you find yourself waiting in a long queueat an airport or bus terminus this holiday, will you try to analyze what it isabout queuing that makes you angry? Or will you just get angry with the nearestofficial?

　　Professor Richard Larson, an electricalengineer at the Massachusetts Institute of Technology, hates queuing but ratherthan tear his hair out, he decided to study the subject. 46. He cites anexperiment at Houstonairport where passengers had to walk for one minute from the plane to thebaggage reclaim and then wait a further seven minutes to collect their luggage.Complaints were frequent, especially from those who had spent seven minutes watchingpassengers with just hand baggage get out immediately.

　　The airport authorities decided to lengthenthe walk from the aircraft, so that instead of a one-minute fast walk, thepassengers spent six minutes walking 47 The extra walk extended thedelay by five minutes for those carrying only hand baggage, but passenger complaintsdropped almost to zero.

　　The reason? Larson suggests that it all has todo with what he calls “social justice”. If people see others taking a shortcut, they will find the wait unbearable. 48

　　Another aspect Larson studied was theobservation that people get more fed up if they are not told what is going on. 49

　　But even knowing how long we have to waitisn't the whole answer. We must also believe that everything is being done tominimize our delay. Larson cites the example of two neighboring American banks.One was highly computerized and served a customer, on average, every 30 seconds.50.But because the tellers at the second bank looked extremely busy, customersbelieved the service was faster and many transferred their accounts to theslower bank. Ultimately, the latter had to introduce time-wasting ways ofappearing more dynamic.

　　A　So in the case of the airport, it was preferable to delay everyone.

　　B　The other bank was less automated and took twice as long.

　　C　When they finally arrived at the baggage reclaim, the delay was thenonly two minutes.

　　D　His first finding, which backs up earlier work at the US NationalScience Foundation, was that the degree of annoyance was not directly relatedto the time.

　　E　It's unbearable for the airport to delay everyone.

　　F　Passengers told that there will be a half-hour delay are lessunhappy than those left waiting even twenty minutes without an explanation.