酒店英文道歉信

　　在人們往來越來越密切的今天，我們常常需要使用道歉信，道歉信都有實事求是，簡明扼要的特點。相信許多人會覺得道歉信很難寫吧，以下是小編收集整理的酒店英文道歉信，希望對大家有所幫助。

酒店英文道歉信1

　　親愛的客人：

　　您好!首先請允許我對您遇到的預(yù)定沒有房間的`問題給您帶來的不便致以真誠的道歉。由于近來客人較多，客房緊張，導(dǎo)致有些客人無法入住，我們深感抱歉。

　　我們可以介紹您去與我們同等檔次的酒店，還有不知您方不方便把您的姓名和聯(lián)系方式留下，如果有了房間我們會在第一時間通知您并免費接您回來，為了表示我們的歉意，我們決定在您入住時給你一定折扣折并免費提供早餐。

　　祝您過得愉快!

　　XXX酒店

　　20xx年xx月xx日

酒店英文道歉信2

　　Dear Ms. Iwasaki，Thank you for your positive comments regarding your experience while staying with the Westin the outset, please accept our most sincere apologies for the inconvenience caused. Kindly rest assures that your concern has been well taken and communicated to all concerned for immediate improvement. Ms. Iwasaki, as we’ve conducted a thorough investigation about all pinpointed issues you bought out. Please allow us to explain the outcome for your your arrival, our agent failed to locate your reservation. We sincerely apology as our associate obviously mistakenly implemented the standard checking in procedure. The reservation for you and Ms. Hinako Muto were made early November, and never been d. We understand that you may requested the King Size room but actually we could not satisfy your request.

　　Sincerely yours,

酒店英文道歉信3

　　Dear customer，I am the GM of the am sorry to hear you are not pleased with let me thank you for your coming to our are a friendly and polite ,I would like to make an apology to you for our bad service. A few days ago you went to our you got there,our waiters didn't help you with the baggage quickly,which you had complained about for many soon as I knew about that,I felt very can we do that for customers?Now I am glad to tell you that something has been done . The waiters who were on duty that day have been have made a promise that would not happen from now I hope you can forgive us and come to our hotel again. As we know,customer is the you have any questions or suggestions,please call us anytime anywhere. Thank you again.

　　Sincerely yours,

酒店英文道歉信4

　　November 03, 1999

　　Mr. Shen Nan Ping

　　Flat 20F, Block 1

　　Robinson Heights

　　8 Robinson Road

　　Hong Kong

　　Dear Mr. Shen

　　We are sorry to learn of theunpleasant experience you had encountered during your last stay with us on Jun. 13-15, 1999 as incorrect amount was charged onto your Visa Card account, it should be RMB 6787 instead of RMB have made a full investigation into matter and regret to say that it was our staff's mistake, therefore, we ask for your kind understanding as human error is bound to creep in on occasion and accept our most sincere apologies to you in this Shen, attached is copy of your hotel bill and amended Visa Card voucher with correct amount Indicated for your reference and perusal. If you have any queries, please do not hesitate to contact again, our most sincere apologies and we look forward to opportunity of redeeming ourselves to welcoming you back to China World Hotel in near future.

　　Your sincerely

　　Alfred Zhuang

　　Front Office Manager

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