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接待客戶時(shí)應(yīng)該注意的問(wèn)題
接待客戶時(shí)須要注意一些禮儀問(wèn)題，下面小編給大家分享了一些接待客戶時(shí)的注意事項(xiàng)，希望能幫到大家!
一、相互介紹認(rèn)識(shí)的基本原則
1. 男士通常會(huì)介紹給女士。
2. 年輕人介紹給年齡大的人。
3. 地位不太高的人介紹給地位高一些的人。
1. A man is always introduced to a woman.
2. A young person is always introduced to an older person.
3. A less important is always introduced to a more important person.
二、.正確地握手
握手可以使本來(lái)陌生的兩個(gè)人馬上建立起友誼。正確的握手要迅捷，但是在握手的瞬間應(yīng)有力度并且充滿熱情。在握手的同時(shí)要目光直視對(duì)方。
A handshake can create a feeling of immediate friendliness of instant irritation between two strangers.
The proper handshake is brief, but there should be firmness and warmth in the clasp. It should always be accompanied by a direct look into the eyes of the person your shake your hand with.
三、誰(shuí)先坐下
如果客戶是為商務(wù)目的而來(lái)，主人要起身接待客人，給他讓一個(gè)座位并且倒上一杯咖啡，在客人落座之前主人不能坐下。當(dāng)客人起身告辭時(shí)，主人需將客人送到門(mén)口或者電梯口。而高級(jí)經(jīng)理則不需為秘書(shū)或者辦公室同事站起來(lái)。
When a client is coming for business purpose, the host should stand up and receive the guest, offer a chair and a cup of coffee, he shouldn't sit down until the guest takes a seat. When the guest rises to leave, the host should go with him as far as the door of the office or the elevator. The executive doesn't rise for his secretary or coworkers in the office.
四、如何交談
在與你約見(jiàn)的來(lái)訪者交談時(shí)，要記住傾聽(tīng)是交談的基礎(chǔ)。沒(méi)有比不斷被電話打擾更加令來(lái)訪者惱怒和羞辱的事了。你要告訴你的助理幫你接聽(tīng)電話除非有特別緊急的事宜。如果你的電話系統(tǒng)包括"留言"功能，記得使用它。如果來(lái)訪者離題太遠(yuǎn)，你可以說(shuō)："因?yàn)槲規(guī)追昼姾筮�有一個(gè)約會(huì)，我們還是討論我們最初談?wù)摰膯?wèn)題吧。"
While speaking with a visitor during an appointment, you should bear in mind that listening is as essential as talking. Nothing is more irritating and insulting to a visitor to have an appointment interrupted by continual phone calls.
You need instruct your assistant to hold all calls except emergencies until the end of your appointment. If your phone system includes a "message taking" feature, be sure to make use them. If the caller is veering too far away from the subject, you might say: "Since I have another appointment in a few minutes, I'd like to discuss our primary concern."
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